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Chery Warranty -
Drive with Confidence

Up to 10 years of protection, unlimited journeys, total peace of mind

1 000 000km / 10-year Engine Warranty

For loyal customers Chery will offer a 1 000 000km or 10-year engine warranty provided the terms and conditions are adhered to as set out below. This means, should you follow the terms and conditions of the warranty, the engine of the Chery vehicle will be covered for an additional 5 years or 850 000km, whichever occurs first.

5 years or 150 000km Factory Warranty

The factory warranty on your Chery vehicle is valid for a period of 5 years or 150 000km whichever occurs first from the first registration date.

10 year / Unlimited km High Voltage Battery Warranty

For loyal Chery customers, Chery International will offer: An unlimited km or 10-year high voltage battery warranty provided the terms and conditions are adhered to as set out below. This means, should you follow the terms and conditions of the warranty, the high voltage battery of the Chery vehicle will be covered for 10 years, unlimited kilometres.

To ensure your Chery vehicle always always performs optimally you need to service in accordance with the prescribed intervals which are every 15 000km or 12 months whichever occurs first.

Chery International allows a leeway of 1500km before or after the specified interval or 30 days before or after the prescribed service interval as mentioned above.

This policy applies:

  • To the original Chery owner only.
  • For vehicle’s serviced, maintained and repaired with Chery original parts by a Chery approved dealer or service centre only.
  • To vehicles that never missed or was never late for a scheduled service. (no exception)
  • To vehicles of which the service, maintenance and repair history is traceable on chery’s system. Chery International advice you to ensure that your dealer updates the Chery system every time your vehicle visits the repair and service centre or departments.
  • To all vehicles except vehicles used, in extreme conditions, like taxis, rental vehicles and security vehicles.
  • To all Chery plugin hybrids that does not get stored at less that 30% SOC for more than 1 month.
  • As per all other terms and conditions stipulated in warranty booklet.

The Warranty will not apply in the following instances:

  • Any work, damages, and/or any parts repaired or replaced by anyone other than an approved Chery dealer.
  • If the services are not done timeously, in accordance with the prescribed service intervals.
  • Any vehicle subjected to any form of competitive use.
  • Normal wear and tear, accident damage, negligence, abuse or consequential damage.
  • Damage caused by fitment of non- genuine parts, non- approved accessories or non -approved modifications.
  • Tightening of bolts, screws and nuts and the repair of squeaks and rattles.
  • Damage caused by low levels of lubricant, coolant & anti-freeze or hydraulic fluid levels.
  • Shattered, chipped or scratched windscreen glass, rear glass, or door glass.
  • Normal deterioration of interior or exterior trim due to exposure to elements and/or wear and tear.
  • Catalytic converter failure, due to contamination, incorrect fuel usage, and over filling of engine oil.
  • Tyres are warranted by the tyre manufacturer and are covered for the warranty period stipulated by the tyre manufacturer.
  • Please contact your Chery dealer for details of the various tyre brands.
  • Routine wheel alignment and balancing, Chery recommends that wheel alignment, balancing and tyre rotation be done every 15 000km intervals. The cost will be for the customer’s account.
  • Replacement of bulbs, fuses, lubricants, grease, filters, anti-freeze or consumables which is not claim related.
  • Performance related engine tune-ups or Dynamometer tuning.
  • Damage caused by overloading, theft, water flooding or fire.
  • Slight irregularities not recognized as affecting quality or function of the vehicle are considered characteristic of the vehicle.
  • Any vehicle where the odometer mileage has been altered.
  • Airborne “fallout”, industrial fall-out, acid rain, salt, hail and windstorms, or other Acts of God.
  • Paint scratches, dents, or similar paint or body damage.
  • Damages caused by road elements (sand, gravel, dust or road debris) which results in stone chipping of paint and glass.
  • Including other damages to parts e.g., Radiators, Air-conditioning condenser, etc.
  • Damage caused using contaminated or incorrect fuels.
  • Damage caused by overfilling of fuel and lubricants.

Chery International reserves the right to amend the Warranty, Service Schedules and related items pertaining to the Warranty policy and procedure, without prior notification to the customer. Chery International will make the final judgement in the event of a warranty dispute between the customer and Chery International. In this regard the decision made by Chery International will be final and binding to the customer.

Warranty period for all parts of the Chery Vehicle, apart from the below listed parts, are subject to the warranty period of the Chery vehicle unless otherwise stated in this booklet.

The following original parts installed on a Chery Vehicle are not covered by warranty:

Bulbs, fuses, brake fluid, coolant, lubricants, liquid windshield washer, tyres, air filter core, oil filter, fuel filter and local parts are excluded from the warranty.

Limited warranty parts

PartWarranty Period
Power battery pack120 months / 200 000 kilometres
Bottom protective plate24 months / 30 000 kilometres
Explosive relief valve24 months / 30 000 kilometres
High voltage connector24 months / 30 000 kilometres
Low voltage connector24 months / 30 000 kilometres
Positive contactor (relay)24 months / 30 000 kilometres
Negative contactor (relay)24 months / 30 000 kilometres
Pre-charge resistance24 months / 30 000 kilometres
Pre-charge contactor24 months / 30 000 kilometres
Diverter24 months / 30 000 kilometres
Hall sensor24 months / 30 000 kilometres
Fuse12 months / 15 000 kilometres
HVSU: High voltage supervising unit36 months / 90 000 kilometres
Battery12 months / 30 000 kilometres
Exhaust silencer box, Three-way catalytic converter (Manufacturer defect only)24 months / 60 000 kilometres
Fuel injector36 months / 60 000 kilometres
Brake disc12 months / 30 000 kilometres
Brake calliper36 months / 60 000 kilometres
Fuel pump36 months / 60 000 kilometres
Starter36 months / 60 000 kilometres
Alternator36 months / 60 000 kilometres
Hub bearing36 months / 60 000 kilometres
Air condition compressor36 months / 60 000 kilometres
Shock absorbers120 months / 200 000 kilometres
Power motor120 months / 200 000 kilometres
Power motor controller unit120 months / 200 000 kilometres
Power battery management system120 months / 200 000 kilometres
Vehicle control unit120 months / 200 000 kilometres

Except as limited below or excluded in this booklet, Chery original Spare Parts purchased from a Chery dealer will have a 12 month or 30 000km warranty from purchase date.

Limited warranty parts:

  • Clutch Disc – 3 months/5000 kilometres
  • Spark Plug – 3 months/5000 kilometres
  • Brake Lining & Brake Shoe – 3 months/5000 kilometres
  • Wiper Blade – 3 months/5000 kilometres

The following original parts purchased from a Chery dealer are not covered by warranty:

Bulbs, tyres, fuses, coolant, lubricating, oil filter, air filter, fuel filter and glass are exclusive from the warranty. All electrical parts purchased from a Chery dealer does not have a warranty.

Only Chery International approved accessories purchased from Chery International Parts Department will carry a warranty as specified by the supplier thereof. Chery International takes no responsibility for any damage caused by any non-approved accessories fitted to a Chery vehicle or for those accessories itself.

Genuine Chery accessories will have a warranty of 12 months/30 000km from date of purchase from a Chery dealer.

The paintwork of your Chery vehicle is covered for the warranty period and needs to be inspected on every service, whether annually or every 15 000km’s, for paint defects, rust and corrosion.

It remains the customers responsibility to report any paint defects, corrosion and rust immediately to a Chery dealer. Any excessive rust not timeously reported will not be covered under warranty IE: any instance where rust accumulates excessively over time without the necessary attention.

The following are excluded from the above warranty:

  • Any damage to the exterior paint or clear coat of the Chery vehicle, not reprocess PDI process of the vehicle.
  • User damage, including scratches, stone chips, dents etc.
  • Paint surface damage caused by chemicals, industrial fall out, bird droppings or water stains
  • Any modifications to the bodywork of the Chery vehicle, including the fitting of vehicle accessories and/or damages caused by fitment centres or approved dealers.
  • Chery vehicles operating on beaches or waterfronts, or any abrasive road surface such as quarries or mines.
  • Any part of the Chery vehicle or panel repaired and/or resprayed because of accident damage

Rust/Corrosion defined:

Rust is the corrosion of any panel of the Chery vehicle from the outer surface of the paint to the inner surface of the sheet metal.

Perforation defined:

Perforation is corrosion from the surface of the sheet metal to the outer finish of the paint.

Rust/Corrosion Prevention:

  • The customer is required to wash your Chery vehicle regularly particularly wheel arches and the underside.
  • The customer is required to ensure marks caused by atmospheric, chemical, industrial fall out, tree sap and bird droppings are immediately washed of and treated to prevent paint damage.
  • It is advised to regularly polish the paint work of the Chery vehicle and to add additional paint protection.

 

Chery recommend only unleaded fuels are to be used in all petrol vehicles and does not recommend or authorize the use of any fuel additives.

Should the incorrect or contaminated fuel be used in a Chery vehicle, the warranty claim will be rejected, and the relevant parts will not be covered for the remainder of the warranty term. Chery International reserve the right to do fuel test and if it is found that fuels are contaminated the cost for testing will be for the customer’s account including the relevant repairs.

Fuel Consumption:

The fuel consumption figure on the decal of the Chery vehicle is an estimation and has been calculated as follows:

The fuel economy measurements are made with the vehicle driver on a rolling road dynamometer in a chamber under controlled atmospheric and temperature conditions. The fuel consumption is measured as the vehicle is driven through a standard set of acceleration and stop cycles. The “Combined Cycle” consists of an “Urban Cycle” with the vehicle going through ‘stops’, ‘idle’ and ‘starts’ reaching a maximum speed of 50 km/h and an “Extra Urba Cycle” in which a speed of 80 to 100 km/h is maintained with 120 km/h being briefly reached. Vehicle load is set at 100kg (one: average adult) while a pre-loaded rolling resistance is applied which includes the vehicles aerodynamic drag. A standard 95 RON unleaded petrol fuel is used. The detailed procedure for conducting the test is a South African National Standard pre-requisite.

Road conditions, load, temperature and driving style are factors that influence the Chery vehicle’s fuel consumption.

A fuel consumption test can be carried out by your dealer when requested

Please refer to your owner’s manual in order to familiarize yourself with the safety and audio system of the Chery vehicle, including the airbag supplemental restraint system (if applicable). The airbag is a safety critical part that does not need regular maintenance but if the Chery vehicle is older than 10 years it is recommended to have the system inspected and replaced by an approved Chery dealer.

The liability under the warranty is limited to the repair or replacement of parts to correct any material defect or manufacturing workmanship in the vehicle or parts by an authorized Chery dealer at its place of business.

Any further claims (other than gross negligence on the part of Chery International) are excluded, in particular:

  • Any economic loss including (without limitation) payment for the loss of time or pay, inconvenience, loss of vehicle use, vehicle rental expense, lodging bills, food, other travel cost, storage charges and other incidental or consequential loss or damage, such as fuel, telephone, travel, loading inconvenience, commercial and/or personal loss and loss of the use of the vehicle
  • Any common-law rights and remedies

This Roadside Assist service is for the warranty period of the Chery vehicle, from date of vehicle registration. Chery International have entered into an agreement with AA Roadside Assist, to offer the following benefits that will be paid for by Chery International unless otherwise stated. This service is nationwide and is available 24 hours a day / 7 days a week / 365 days a year.

Services offered include:

  • Flat batteries – Jumpstart or replacement of batteries
  • Flat tyre Assistance
  • Vehicles running out of fuel (Maximum of 10 Liters) excluding instances where this occurs as a result of faulty fuel gauge, will not be covered under this agreement. The cost thereof will be for the customer’s account.
  • Locksmith Assistance will be covered on all Chery vehicles.
  • In the event of a breakdown of the covered Chery vehicle, the AA will arrange for the towing of the vehicle to the nearest approved Chery dealer.

Should you, request that the Chery vehicle is towed to another destination than the closest approved Chery dealer, the difference or total cost will be for your account. No provision is made for the repatriation of a vehicle in the event of a breakdown.

AA – 24 Hour Service Tel: 086 150 5555

Excluded: No roadside assistance or towing is covered for accident-related events by the Chery Roadside Assist Plan.

Chery International highly recommend that you service and maintain your Chery vehicle only at an approved Chery dealer service centre.

By not servicing, maintaining or repairing your Chery vehicle at an approved Chery dealer or service centre you put the value and the warranty of your Chery vehicle at risk.

Should you choose not to service, maintain or repair your Chery vehicle at an approved Chery dealer or service centre you should take note of the following:

  • Trade value will decrease.
  • There is the potential risk that certain provisions of the Warranty on the Chery Vehicle may become invalid or void.
  • The 1 000 000km/10 Year engine warranty will immediately be cancelled.
  • There shall be no obligation on Chery International to pay for any service and maintenance work.
  • It is your sole responsibility to ensure that all the work done on your Chery vehicle is traceable and you are obliged to ensure that records of such In-Warranty work is recorded in the Vehicle’s Service Book or equivalent. No records will be available on the Chery Dealer Management system and the Chery APP.
  • Chery International reserves the right to request an invoice for work done, other than by an approved dealer or service centre, reflecting the ISP’s registration and VAT number and insist on proof of membership of an accredited organization such as RMI and others.
  • Accordingly, ISPs shall disclose to consumers, in clear and explicit terms, the risk of damage that could arise from the ISP’s work, including consequential damage to the motor vehicle, which may potentially void certain obligations of Chery International in terms of the Warranty.
  • ISPs must disclose to consumers, whether they have adequate commercial insurance cover to perform the work that that they will be undertaking on the Chery vehicle.
  • Chery International may conduct an assessment of damage and liability at their earliest convenience, only at the premises of an approved Chery dealer, and reserve the right to use any third parties for any test of components of the vehicle or the vehicle itself.

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